![]() ![]() A VPN creates an encrypted connection to a service's network that can hide your physical location and IP address from your ISP. If your ISP is throttling your connection based on the services you use – clamping down on your Netflix viewing with slower speeds, for example – then hiding the specifics of your data use is one way around that problem. You can try using a Virtual Private Network (VPN) to hide your IP address, location and data use from the ISP. If your ISP doesn't want to budge, you do have one more option available. A good negotiating technique is to tell them that you're not satisfied with the service and that you'll move to a different ISP (I have two in my area). You can always upgrade to a plan that doesn’t have a data cap, but it will likely cost you extra. If you have a plan that allows throttling, it's a little trickier, but you're not out of luck. MORE: Best VPN Services for Staying Anonymous Online Happily, the woman doubled my speed for free. This happened to me when I told them my speed was slower and my monthly price higher than introductory offers despite being a paying customer for 20 years. You might get lucky and get an upgrade to a better plan at no extra cost. The key is to use the data from the tests to prove your case. If you think you're being throttled unfairly, complain to your ISP: call, email, go see them at their office. If the tests show that your connection is being throttled, what do you do now? Start by getting mad, because a little righteous indignation can go a long way. The five individual results are displayed below. At the end, you'll see an overall bandwidth number that provides a good indication of your computer's online speed at that moment. After tapping on Start the Test, the site runs five quick bandwidth tests. But with these changes, it’s looking less like a steal, and more like the rest of the unlimited data plans on the market - not really unlimited.The best gauge of throttling is to run the Internet Health Test, offered by net neutrality advocacy group Battle for the Internet and M-Lab. Xfinity Mobile still has one of the cheapest single-user unlimited data plans, at $45 per month, and the Verizon network that it runs on has arguably the best coverage nationwide. ![]() 480p video on a smartphone is just fine, but capping speeds at 600kbps can make it challenging to do anything practical. ![]() Of the two changes, the limits to hotspots are probably going to be more annoying. Want faster speeds when using a personal hotspot? The By the Gig data option will continue to deliver 4G speeds for all data traffic. At this speed, you’ll conserve data so that it takes longer to reach the 20 GB threshold but you’ll still be able to do many of the online activities you enjoy. If you have the Unlimited data option, your speeds on any device connected to a personal hotspot will not exceed 600 Kbps. You can continue to stream HD-quality video over WiFi, including at millions of Xfinity WiFi hotspots. This update only affects video streaming over cellular data. In the meantime, you can request it on an interim basis at no charge. Later this year, 720p video over cellular data will be available as a fee-based option with your service. This can help you save money if you pay By the Gig and take longer to reach the 20 GB threshold if you have the Unlimited data option. To help you conserve data, we’ve established 480p as the standard resolution for streaming video through cellular data. Here’s the email that Xfinity Mobile sent to customers: ![]()
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